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At JA Resorts Holidays we recognise the ongoing coronavirus (COVID-19) situation could be a worrying time and that you may have some concerns about your holiday. We continue to monitor and follow the relevant Foreign and Commonwealth Office advice for the UAE, Maldives & The Seychelles and your peace of mind, health and well-being is our priority.

We strive as always to offer a first class, personal tailor-made service and will do our utmost to be as flexible as possible, and so this policy will be reviewed on a regular basis due to the dynamic situation.

Contacting us

In light of the breaking FCO announcement advising of no non-essential travel globally we are busy assisting our customers travelling in the coming days with re-booking their holidays to dates later on in the year or next year.

We are currently dealing with a high volume of calls due to the ongoing situation regarding Covid-19. Whilst we completely understand that some of our customers are concerned about their upcoming holiday arrangements, we urge you to NOT call us if you are not due to travel within the next 72 hours. If you call and are not able to get through please either leave a voicemail with your booking reference, name and contact details and we will call you back as soon as possible or alternatively please email us on [email protected].  All of our customers are important to us however we are hands on deck prioritising those customers with the most imminent departure dates.

If you are due to travel in the next 30 days

We are currently waiting for the updated government legislation on this extraordinary event, expected very soon. With some airlines (and many more expected) declaring ‘Force Majeure – Act of God’, no refunds will be available. We are however able to provide the option to defer your departure until a later date and will discuss the options supported by our airline and hotel partners. Whilst we are helping support many customers to re-book, we understand that some may not want to choose this option. In which case please check with your travel insurance provider as to the cover your policy provides. A copy of our cancellation terms and conditions can be found on the following link – https://www.jaresortsholidays.com/terms/. To also answer some of the questions, clients may find the following ABTA Coronavirus advice for customers webpage useful – https://www.abta.com/news/coronavirus-outbreak.

Amending your booking for a future departure date

This may be possible, but we would need to advise on a case by case basis, subject to the conditions of your air tickets and possibly other factors. Please note that extra charges may be incurred dependent on dates of travel and availability, of course if overall costs were cheaper we would also offer you a refund for the difference in costs.

Peace of Mind

In light of the current situation we recognise that many of our customers feel hesitant about making any future travel arrangements, however we are still assisting those that are going ahead with their travel plans. We continue to work with all of our holiday partners to ensure that your booking is made under the most flexible terms possible. Many major airlines and hotel partners have implemented change fee waivers for NEW bookings made up to end April 2020. We are also waiving our booking amendment fee for new bookings made 19th March – 30th April 2020. Our destination specialists are on hand to discuss with you our flexible booking options. As always we urge all customers to ensure they have adequate travel insurance and remember we are we are ABTA & ATOL bonding for your financial protection.

What are the hotels doing?

JA Resorts & Hotels wish to reassure you that the safety and wellbeing of their guests and team remain their highest priority. Providing safe and clean environments for their guests and colleagues is their standard and currently they are taking additional precautionary measures. These include comprehensive COVID19 guidance at all their hotels and resorts in the United Arab Emirates, Maldives and Seychelles detailing how to protect against transmission of the virus, implementing hospital grade hand sanitiser stations front and back of house, and implementing thrice daily sanitisation of high-touch public areas. The hotels have a full strategic preparedness and response plan in the event of a suspected or confirmed case among their guests or colleagues, to protect all individuals.

Terms and conditions: No amendment fees on new bookings made between the 11th March to the 30th April 2020 (Subject to change) this offer is only applicable on selected airlines and hotels, please contact your dedicated JA Resorts Holidays travel specialist for more information. Changes are only applicable to travel departure date and must be made 14 days prior to travel. In the event when airfares, hotel costs or any other supplier costs are higher for the alternative travel dates, these are chargeable to the client at time of amendment. Some airfares may be based on instant purchase, non-refundable tickets or ticketing deadlines soon after purchase. If a booking is made on such a fare, full payment for the flight or flight inclusive element of the package will be required in accordance with these restrictions. The airlines refunds and rebooking policy during this time will apply. Other full terms and conditions apply.