JA Resorts Holidays | Holidays to JA Resorts | Dubai HolidaysJA Resorts Holidays | Holidays to JA Resorts | Dubai Holidays
Forgot password?
LATEST IMPORTANT INFORMATION: If you currently have a booking with us and are now affected by any recent changes to the FCO advice, we are actively contacting our customers in departure date order to advise them correctly and of the options available to them.

Please do not be concerned if you do not hear from us immediately, your destination specialist will be in touch with you as soon as possible. We appreciate this is a difficult time and would kindly ask if could please bear with us and avoid calling our call centre as we are working remotely and addressing the imminent departures first.

CORONAVIRUS (COVID-19) LATEST INFORMATION

At JA Resorts Holidays we recognise the ongoing coronavirus (COVID-19) situation could be a worrying time and that you may have some concerns about your holiday. We continue to monitor and follow the relevant Foreign and Commonwealth Office advice for the UAEMaldives & The Seychelles.

JA Resorts Holidays is part of OMEGA˚ Executive Travel, an independent travel specialist committed to offering the very highest standard of service and expertise. We always strive to offer a personal, first class, tailor-made service and will do our utmost to be as flexible as possible. This policy will be reviewed on a regular basis due to the ever-changing situation we are faced with. Your peace of mind, health and well-being is our priority and we thank you for your continued support.

Your Peace of Mind

In light of the current situation we recognise that many of our customers feel hesitant about making any future travel arrangements. As a UK Specialist of JA Resorts & Hotels, we continue to work very closely with all holiday partners including hotels, airlines and destination representatives to ensure that your booking is made under the most flexible terms possible. We are constantly working with our major airline partners and hotel partners to ensure change fee waivers for NEW bookings, where possible. As a business, we are also waiving our booking amendment fees for new bookings made during the Covid-19 pandemic. Unlike many operators, you will always be in contact with our destination specialists who will be on hand to discuss with you our flexible booking options. As always we urge all customers to ensure they have adequate travel insurance and remember we are covered by ABTA & ATOL for your financial protection.

Please see below our Simple NEW and EXISTING Booking policy during the Covid-19 Pandemic.

For all new bookings made in September 2020 affected by Covid-19 inability to travel:

  • £50 per person LOW DEPOSIT
  • Ability to DELAY final balance payments
  • NO amendment fees charges
  • Option to POSTPONE holiday
  • Ability to DELAY your holiday, putting your deposit into a credit status.
  • Your own DEDICATED JA Resorts Holidays Travel Specialist to help answer any questions
  • Full protection through ATOL

All existing holidays booked directly with JA Resorts Holidays during the Covid-19 Pandemic will be assessed closer to departure due to the fluid nature in relation to Covid-19 and FCO travel advice, depending on services booked.

Options for holidays WITHIN 4 weeks of departure date affected by FCO

  1. Change your holiday dates
  2. Put your holiday on hold and receive a voucher for use at a later date
  3. Receive a refund

Options for holidays MORE THAN 4 weeks prior to departure date

Travellers who wish to amend their holiday before this date can do so FREE of any amendment fees but are subject to any price fluctuations which may either increase or decrease your original holiday.

  1. Balance payment delayed until 4 weeks before travel
  2. Change your holiday dates
  3. Change your hotel or destination
  4. Put your holiday on hold and receive a voucher for use at a later date

Information on amending your booking for a future departure date

This may be possible, but we would need to advise on a case by case basis, subject to the conditions of your air tickets and possibly other factors. Please note that extra charges may be incurred dependent on dates of travel and availability, of course if overall costs were less, then we would also offer you a refund for the difference.

Contacting us during this time

Due to the FCO advising of no non-essential travel globally we have been busy assisting our customers travelling in the near future with re-booking their holidays to dates later on in the year, or next year.

We are dealing with a high volume of calls due to the ongoing Covid-19 pandemic. Whilst we completely understand that some of our customers are concerned about their upcoming holiday arrangements, we ask you NOT to call us unless you are due to travel within the next 72 hours. If you call and are not able to get through please either leave a voicemail with your booking reference, name and contact details and we will call you back as soon as possible or alternatively please email us on [email protected].  All of our customers are important to us, however, we are prioritising those customers with the most imminent departure dates.

What are the hotels doing?

JA Resorts & Hotels wish to reassure you that the safety and well-being of their guests and team remain their highest priority. Providing safe and clean environments for their guests and colleagues is their standard and currently they are taking additional precautionary measures. These include comprehensive COVID-19 guidance at all their hotels and resorts in the United Arab Emirates, Maldives and Seychelles detailing how to protect against transmission of the virus, implementing hospital grade hand sanitiser stations front and back of house, and implementing three times daily sanitisation of high-touch public areas. The hotels have a full strategic preparedness and response plan in the event of a suspected or confirmed case among their guests or colleagues, to protect all individuals. See Latest Updates here as well as specific information regarding JA The Resort HERE.

Terms and conditions: No amendment fees on new bookings made between the 1st August to the 30th August 2020 (Subject to change) this offer is only applicable on selected airlines and hotels, please contact your dedicated JA Resorts Holidays travel specialist for more information. Balance payments are subject to ticket and hotel reservations/restrictions. Changes are only applicable to travel departure date and must be made 42 days prior to travel. In the event when airfares, hotel costs or any other supplier costs are higher for the alternative travel dates, these are chargeable to the client at time of amendment. Some airfares may be based on instant purchase, non-refundable tickets or ticketing deadlines soon after purchase. If a booking is made on such a fare, full payment for the flight or flight inclusive element of the package will be required in accordance with these restrictions. The airlines refunds and rebooking policy during this time will apply. The above Covid-19 Peace-Of-Mind terms may be withdrawn at any time. Other full terms and conditions apply.