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IMPORTANT MESSAGE. Please ensure you read the below Booking Conditions.

Bookings Conditions

1. YOUR HOLIDAY CONTRACT

The following terms and conditions form the basis of the contract between you and JA Resorts Holidays (a trading name of Omega Executive Travel Limited) registered number (hereinafter called ‘the Company’, ‘we’, ‘us’ or ‘our’). This contract is made in accordance with these booking conditions which are governed by English Law and we both agree to submit to the jurisdiction of the English Courts.

We are a member of ABTA (membership no 76423) and are currently holding ATOL No 6772 issued by the Civil Aviation Authority, which provides for your protection in the unlikely event of our insolvency. The CAA will ensure that you are not stranded abroad and will arrange to refund your money you have paid to us for an advanced booking. For further information visit the ATOL website at www.atol.org.uk

2. MAKING YOUR BOOKING

All bookings are subject to availability. The lead person must be at least 18 years at the time of booking. The party leader must be authorised to make the booking on the basis of these Booking Conditions by all other members of the holiday party. The party leader is responsible for making all payments due to us. When you make your booking, you must pay a non-refundable deposit of 10% of your total holiday cost or £150.00 per person (which ever is the greater). Additionally, on occasions, higher deposits and early balance payments may be required and you will be advised of this at the time of booking. This may limit rights of cancellation. Otherwise, the balance of the price of your travel arrangements should be received by us at least 11 weeks before your departure date. If the deposit and/or balance is not paid in time we have the right to cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit. If the booking is made within 11 weeks of departure the full payment will be required at time of booking.

3. PRICE PLEDGE/ SURCHARGES

Change in transportation costs, including the cost of fuel; dues, taxes or fees chargeable for services such as landing taxes or fees at airports; and exchange rates mean that the price of your travel arrangements may change after booking. However there will be no price change within 30 days of your departure. Should your holiday price increase, you will not be charged for any amount equivalent to 2% of the price of your holiday. You will only have to pay the amount over and above the 2% of your holiday cost, up to maximum of 10%. Added to this will be an administration charge of £1 per person together with an amount to cover agents’ commission.

If there is and increase of more than 10% of the holiday cost, you will have the option of accepting a change to another holiday, if we are able to offer one, or cancelling and receiving a full refund of all monies paid excluding any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to changes mentioned above, by more than 2% of your Holiday cost, then any refund due will be paid to you.

However, please note that the travel arrangements are not always purchased in local currency ad some apparent changes have no impact on the [price of your travel due to contractual and other protection in place. Some governments are known to unilaterally increase the rate of Goods and Service Tax with every little notice. In the event that this should occur after your booking has been made but prior to departure, we reserve the right to levy this charge against you.

4. CANCELLATION (BY YOU)

Should you choose to cancel your booking then intimation by you must be made to us in writing and the cancellation will be effective from the date of receipt. The cancellation charges are as follows:

No. days before departure that notification is received by us and the amount payable: 56 days or more – deposit

43-55 days – 50%

22-42 days – 70%

14-21 days – 90%

0-13 – 100%

We regret that no refund can be made until all travel documentation has been returned to us. Note: if the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurance company.

5. CANCELLATION (BY US)

We reserve the right in any circumstances to cancel your travel arrangements. However we will not cancel your travel arrangements less then eight weeks before your departure date, except for the reasons of force majeure (see below) failure by you to pay the final

balance or by the actions of you or your agent making a duplicate flight booking.

If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us. If it is necessary to cancel your travel arrangements, compensation will be payable in accordance with the table contained in clause 7 below, except where the cancellation is caused by circumstances amounting to force majeure (see below).

6. AMENDMENTS (BY YOU)

If after a confirmation number has been issued you choose to amend your booking at any time we will endeavour to be of assistance but amendments will not always be possible. A request to amend must be made in writing by the person who made the booking. If we are able to accept the change, amendment fees will be applicable and payable at time of change. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.

Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Major amendments such as changing dates of your travel or number of passengers traveling may be treated as a cancellation and re-booking or may involve a recalculation of the holiday cost.

7. AMENDMENTS (BY US)

As arrangements are made many months in advance, we have to reserve the right to make changes to holiday details both before and after you have booked your holiday. Any such changes are likely to be minor and we will advise you at the earliest possible moment. The change may be deemed to be a major one: eg. A change to a lower class of accommodation than that booked or a departure time alteration of more than twelve hours. In this event you will have three options:

(a) accept the changes as notified

(b) Purchase another holiday with us

(c) Cancel your holiday and receive a full refund of monies paid.

In the event of (a), (b) or (c) above, except where changes arise due to reason of force majeure, we will pay compensation per paying passenger as follows:

No. Days before departure that notification is given to you your compensation per paying passenger:

More than 56 days – nil 43-56 days – £10

29-42 days- £20

15- 28 days – £30 0-14 days – £35

8. INSURANCE

It is condition of your booking your holiday that you take out suitable insurance cover at the time of making your reservation. Your insurance must include cover for cancellation or curtailmentof your holiday as well as the cost of repatriation in the event of accident or illness. It is your responsibility to arrange suitable and adequate travel insurance.

9. PASSPORT AND VISAS

Please check your passport at the time of booking. All passports must be valid for a period of six months after your date of return to the United Kingdom. Visas are required for some of the destinations featured in this brochure. Please note that compliance with the regulations relating to passport/visas is your own responsibility and the onus is on the traveller to ascertain whether a visa is required and to make the necessary application to the Embassy or Consulate of the country concerned. Those who are not British subjects should contact their travel agent or the appropriate Embassy for verification of the requirements. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

8. FLIGHTS

Air transportation can be by scheduled, charter and low cost services. We reserve the right to substitute alternative airlines or aircraft types. Such as alterations do not constitute a significant change to your holiday arrangements and you will not therefore be entitled to cancel or change to another holiday, as a result. In the event of a delay to your flight, your airline is obliged, under the EU Regulations on Denied Boarding, Cancellation and Delay, to offer you appropriate refreshments. Further assistance may be available from your insurance policy. Compensation is not due from us in the event of delay caused by circumstances beyond anyone’s control such as strikes, weather and unavoidable breakdown. In accordance with EU Regulation 2111/2005 we arerequired to advise you of the actual carrier operating your flights. We do this by listing the carriers used by us.

Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.

9. FORCE MAJEURE

Except where otherwise expressly stated in these bookings conditions we will not be liable or pay you compensation if our contractual obligations (or prompt performance of our contractual obligations) to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disasters and adverse weather, sea, ice and rive conditions and all similar events outside our or the supplier(s) control. Advice from the Office to avoid or leave a particular country may constitute Force Majeure. We will follow the advice given by the Foreign Office.

For the avoidance of doubt, in the event of travel delays, either prior to your flight departure or otherwise, JA Resorts Holidays will not be held responsible for any extra costs you may have incurred, e.g. Hotel bills, meals , refreshments, telephone bills, etc. This is irrespective of whether the problems causing the delay were foreseen or unforeseen. Also, no credit or refund can be given for any unused services. (e.g. transfers , hotel accommodation, excursions) which may have been included in the holiday price, or any lost, mislaid or destroyed travel documents.

10. YOUR RESPONSIBILITES

Any passport, visas, health certificates, international driving licenses, entry requirements and other travel documents required for your holiday must be obtained by you, whose responsibility it remains to ensure that these are all in order and to meet any additional costs incurred (whether by you or by us on your behalf) as a result of failure to comply with requirements. You are responsible to arrive at stated departure times and places and any loss of damage which you suffer through failure to do so lies with you. We have no liability whatsoever to you through your failure to do so.

The Foreign & Commonwealth Advice Unit may have issued information about your holiday destination. You are advised to check this information on the Internet under the address http://www.fco.gov.uk.

All guests staying with us are expected to conduct themselves in and orderly and acceptable manner and not to disrupt the enjoyment of other guests. We reserve the right at our absolute discretion to terminate without notice and liability the holiday arrangements of any person whose behaviour is such that it is likely, in our opinion, or that of any accommodation owner or manager, airline pilot, or other person in authority, to cause distress, danger, damage or annoyance to other customers, employees, property or to any third party. If any person or persons areprevented from travelling

because in the opinion of any person in authority they appear unfit to travel, or are likely to cause discomfort or disturbance to the customers or passengers, our responsibility for the holiday will cease. In all cases full cancellations charges apply ands we will be under no obligation whatsoever for any cost incurred. We cannot be held responsible for the actions or behaviour of any other guests or individuals who have no connection with your booking arrangements with us.

It is essential that a mobile phone contact number for the lead passenger is provided to JA Resorts Holidays at time of the booking. Without this information, assistance with weather related cancellations, delays or re-booking cannot be effectively provided by us in accordance with the Package Travel Directive, and no reimbursement shall be made.

11. BAGGAGE ALLOWANCE

Baggage allowance will be shown on your flight tickets and if this is exceeded the airline may levy excess baggage charges.

12. COMPLAINTS AND ARBITRATION

At JA Resorts Holidays we will do everything possible to ensure that you have an enjoyable and trouble-free holiday. However, as you will appreciate, there are certain aspects of your holiday which are not within our direct control. In the unlikely event that you have a problem or a complaint during your holiday, then please bring it to the attention of the relevant person (e.g. airline, representative or hotelier), in order that it may be remedied at the time. Should you not receive satisfaction then please contact our office which is open Monday to Friday 9.00am-5.00pm. Should the problem not be resolved, then please bring it to our attention upon your return. Any such complaint must be received by us in writing within 28 days of your return home.

If you fail to follow these simple procedures we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were at the destination and this may affect your rights under this contract.

It is unlikely that you will have a complaint that cannot be settled amicably between us. However, disputes arising out of, or in connection with the contract, which cannot be resolved, may (if you wish) be referred to Arbitration under special scheme arranged by ABTA and administered independently by CEDR Solve. The scheme provides for a simple and inexpensive method of arbitration on documents, with restricted liability on you in respect of cost. The scheme does not apply to claims which are solely or mainly in respect of physical injury or illness a limit of £1,500 per person applies to this part of the claim. If you elect to seek redress under this scheme, written notice of request for arbitration must be received by ABTA within eighteen months after your scheduled date of return. Full details of this scheme are available from ABTA at 30 Park Street London SW1 9EQ or www.abta.com.

13. OUR RESPONSIBILITIES AND LIABILITY TO YOU

(1) Subject to these bookings conditions, your holiday arrangements will be made using reasonable skill and care. If any part of your travel arrangements is not provided as promised, and we have not been able to provide and alternative of a comparable standard, we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. As long as they are acting within the course of their employment or carrying out work we had asked them to do, we will be responsible if our employees or agents fail to make your holiday arrangements using reasonable skill and care. It is your responsibility to show that reasonable skill and care has not been used, in the event of making a claim against us. If we, or our employees or agents fail to make your holiday arrangements using reasonable skill and care, taking into account all relevant factors (e.g. Following the complaints procedure as described in these conditions and the extent to which the our acts or omissions (or those of our employees or agents) affected the overall enjoyment of your holiday), we will pay you reasonable compensation. Our liability, except in cases involving death, injury or illness, shall be limited to maximum of twice the cost of your travel arrangements.

(2) we will not be responsible or pay you any compensation for any injury , illness, Death, loss, damage, expenses, cost or other claim of any description which results from: a) the act(s) and/or omission(s) of the person(s) affected; by the act(s) and/or omission(s) of any third party not connected with the provision of the services contracted for and

which were unforeseeable or unavoidable; or c) unusual or unforeseeable circumstances beyond control, the consequences of which could not have been avoided even if all due care had been exercised; or d) and event which either ourselves, our employees, agents, suppliers or subcontractors could not even with all due care, have foreseen or forestalled.

(3) the services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with and local regulations which apply, or, if there are no applicable regulations, if they are reasonable when compared to the local standard in practice. The fact that services of facilities fail to comply with local UK guidance or advice shall not of itself mean that the services of facilities in question have not been provided with reasonable skill and care.

(4) our liability will also be limited in accordance with and/or in an identical manner to:

(a) loss of and/or damage to any luggage or personal possessions and money. The maximum amount we will have to pay you in respect of these claims is £25 per person in total because you are assumed to have adequate insurance in place to cover and losses of this kind.

(b) In the contractual terms of the companies that provides the transportation for your travel arrangements. These terms are incorporated into this contract.

(c) Any relevant international convention e.g. The Montreal convention in respect of travel by air, the Athens convention in respect of travel by sea, the Berne convention is respect of travel by rail and the Paris convention in respect of the provision of accommodation, which limit the amount of delay to luggage, we are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can obtain copies of the Conventions and the transport conditions of carriage from us.

This liability clause does not apply to any separate contracts that you may enter into for excursions or activities in resort. Excursions, activities and hazardous pursuits that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursions or other tour that you book, your contract will be with the operator of the excursions or tour and not with JA Resorts Holidays. We are not responsible for the provision of the excursion or tour, nor for anything that happens during the course of its provision by the operator.

14. YOUR FINANCIAL PROTECTION

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have brought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder.

However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims maybe re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

15. ABTA

We are a member of ABTA, membership number 76423. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at www.abta.com.

16. DATA PROTECTION STATEMENT

Please be assured that we have measures in place to protect any personal booking information that you have given us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. Please note that if you travel outside of the European Economic Area, controls on data protection may not be as strong as the legal requirements in the United Kingdom. Any sensitive information such as details of any disabilities or dietary/religious requirements will only be passed n to persons or companies responsible for your travel arrangements. If we are unable to pass this information to relevant suppliers, whether in the EEA or not, we will not be able to implement your booking request. In making this booking, you consent to this information being passed on to the relevant persons.

Privacy Policy

This policy covers how the JA Resorts Holidays treats personal information that they collect and receive. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise readily available.

Why We Collect and Store Your Personal Information

  • If you are booking a holiday with us, JA Resorts Holidays needs your personal details to process your booking and to enable us to get in touch with you in connection with your travel arrangements, if required.
  • If you are booking a holiday with us or enquiring about a holiday or responding to one of our promotional campaigns and would like us to update you with information about the services and products we offer, then the JA Resorts Holidays need some personal information in order to communicate with you.

 

How We Use the Information You Provide in Connection With Your Booking

  • If you are travelling with the JA Resorts Holidays we will need to keep your details in case we need to contact you in respect of your travel arrangements and to help process your booking properly.
  • JA Resorts Holidays may need to store and use the following details: names and contact details of party members, credit/debit or other payment details and, where applicable, details concerning any disability, medical condition or dietary requirements which might affect the chosen holiday arrangements. We may be required to pass your details on to our suppliers, certain governments or government appointed bodies or agencies in the interests of security or because we are obliged to by law. When you make a booking with us you agree to us storing, using and passing on the information referred to for the reasons stated above.

     

How We Use the Information You Provide for Marketing Purposes

  • When you make a booking, request a brochure or sign up for the JA Resorts Holidays email updates we will securely store your contact details in order to contact you with details of products and services we think you might be interested in.
  • We occasionally make our postal mailing list available to carefully selected companies. If you do not want your information to be made available, please inform us in writing or tick the relevant box when requesting your quotation or brochure.

 

Legal Rights

  • JA Resorts Holidays ensure that the policies on privacy meet, or exceed, all relevant national and European laws and directives.
  • Your legal rights are not affected by this privacy policy. 

Call Recording

Please note that some calls are recorded for training & security purposes.

 

Contact Details

Please email [email protected] if you would like to contact us.


Cookies

In order to better understand our customers and give you a pleasurable customer experience online, we remember and store information about how you use our website. This is done using small text files called Cookies that are stored by a browser on your computer. Cookies come in all shapes and sizes and are easy to understand once you know what they do. Some cookies are essential for websites to work and others remember things that interest you.

For example, we may remember destinations you like or hotels that might have caught your eye. From this we are able to deliver a more personalised service and even recommend other fantastic offers as per your interests and preferences.

In all cases this information is strictly anonymous and will never reveal any personal information. Cookies are completely harmless and only contain data that we think will help benefit your experience on our website. You can manage them at any time and even choose to remove them if you wish!

WHAT ARE COOKIES?

A cookie is a small text file that is stored on your computer when you visit a website. Cookies record anonymous information about your online preferences and do not contain any personal information about you.

TYPES OF COOKIES

There are two main types of cookies; session or persistent, depending on how long they are used:

  • Session cookies only last for your online session and disappear from your computer or device when you close your browser.
  • Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies are activated each time you visit the site where the cookie was generated.

How Do We Use Cookies?

We may also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
Third party vendors, including Google, may show our ads on sites on the internet and may use cookies to serve ads based on a user’s prior visits to our website.
Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page or by visiting the Network Advertising Initiative opt out page

WHAT HAPPENS IF I SAY NO TO COOKIES?

The website will still work and you will be able to get the information you need from the site. But as we develop how the site works and offer more sophisticated services through it, upgraded and new features will most likely rely on cookies.
For example if we begin to tailor the content to your interests as expressed by your browsing behaviour – this depends on cookies. If you have declined cookies then we would not be able to deliver this kind of service to you.

HOW TO CONTROL YOUR COOKIES?

Managing cookies in your browser
Most modern browsers will allow you to:

  • See what cookies you’ve got and delete them on an individual basis.
  • Block third party cookies.
  • Block cookies from particular sites.
  • Block all cookies from being set.
  • Delete all cookies when you close your browser.

You should be aware that any preferences will be lost if you delete cookies. Ironically, this includes where you have opted out from cookies, as this requires an opt-out cookie to be set. Also, if you block cookies completely many websites will not work properly and some functionality on these websites will not work at all. We do not recommend turning cookies off when using our JA Resorts Holidays Products and Services for these reasons.

Five common categories of Cookies

 

“Strictly necessary” cookies

These cookies are essential in helping you to move around our websites and use their features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as setting up PIN protection on jaresortsholidays.com, cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.

Some examples of these essential cookies include:

  • Remembering previous actions (such as text you’ve entered in a registration form) when navigating back to a page in the same session.
  • Identifying you as being signed in to jaresortsholidays.com and our other websites and keeping you logged in throughout your visit so that you don’t need to sign in each and every time you visit.
  • Remembering security settings, such as parental PIN control, which restrict access to certain content.

 

Functional cookies

These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we can’t identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you’ve been on the internet, but do help with serving advertising.

  • Remembering if you’ve been to the site before so that messages intended for first-time users are not displayed to you.

 

Analytics cookies

In order to keep JA Resort Holidays products and services relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use them. For example, we can see which options of the JA Resort Holidays Products and Services are most popular, identify which destinations/holidays/hotels have been watched online, identify when errors occur, and test different versions of a page or feature to see which one works best.

These web analytics services may be designed and operated by other companies on our behalf. They do this using small invisible images known as “web beacons” or “tracking pixels” that may be included in the JA Resort Holidays products and services. These are used to count the number of times something has been seen. These web beacons are anonymous and do not contain or collect any information that identifies you.

The web analytics services may also use cookies and similar technologies to make the information collected by the web beacons more useful. When you are viewing a website, a cookie is transferred to your browser by the web server and is stored on your computer. It can only be read by the server that gave it to you. Similar technologies may operate in other JA Resort Holidays products and services.

Cookies allow web analytics services to recognise your browser or device and, for example, identify whether you have visited our JA Resort Holidays Products and Services before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes. It allows us to track information, such as how many individual users we have and how often they visit our websites. It also helps us to analyse patterns of user activity and to develop a better user experience. For example, we might see that many people who viewed Hotel A also viewed Hotel B and we can then recommend Hotel B to everyone else who viewed Hotel A.

Web analytics data and cookies cannot be used to identify you as they never contain personal information such as your name or email address. However, if you have registered and signed in to our JA Resort Holidays Products and Services, we may combine information from your registration with the data we get from the web analytics service and its cookies (or similar technologies) to analyse how you and other people use our JA Resorts Holidays Products and Services in detail and, where you have opted in to receive such communications, to send you email and other communications that might be of interest to you. The combined information may include information that is collected by the web analytics services while you are not signed in, and information that was collected using cookies and similar technologies before you registered or signed in. Where the combined information can be used to identify you, we use it only in accordance with our Terms of Use and Privacy Policy.

 

Targeting cookies

With Cookie Targeting, a web site publisher can more accurately target ads by using information collected from a visitor to the publisher’s site. This information is taken from a cookie that has been attached to the visitor on the site.

 

Other Third Party cookies

We work with a small number of third party suppliers to give you access to more great features on our website.

Our website uses a number of suppliers who use cookies in order to deliver the services that they are providing. If you would like to know more information about the cookies used by these suppliers, as well as information on how to opt-out, please see their individual privacy policies listed below.


Website Disclaimer

This website is operated by jaresortsholidays.com (“we”, “us” or “our” in these conditions).

JA Resorts Holidays is a trading name of Omega Executive Travel Limited, 1 Berry Lane, The Green, Hersham, Walton on Thames, Surrey, KT12 4HN with registered number 1617536. Vat No. 644259135.

By accessing, using, browsing or booking on this website you agree you have read, understood and are bound by these Website Conditions and by the booking conditions of the principal you enter a contract with. Nothing on this website shall constitute an offer to provide goods or services.

The holidays and other services on this website are only available for purchase by those who are aged 18 or over, who are making the purchase from within the UK and who have a UK address to which booking documentation may be sent. The business and the services we offer are governed by the applicable laws of England and Wales. We are not licensed to trade outside of the United Kingdom therefore we cannot accept booking requests from individuals who are not based in the UK. We do not accept bookings made by travel agents or other agents appointed on behalf of members of the public. Any bookings made in contravention of these conditions will be invalid and will be cancelled. In such circumstances, a refund will be given (less any charges we incur from the supplier), but we also reserve the right to charge an administration fee of £100 per booking.

No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this site, the services offered, or any information relating to such services and our business in any respect with any laws of any country other than the laws of England and Wales. Access to this site is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by English law. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with exclusively by the Courts of England and Wales (unless you have booked your holiday in Scotland or Northern Ireland, in which case any disputes may be dealt with in the local courts in either country, as applicable). We reserve the right to deny access to this site at any time without notice. Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on this site and/or to any services offered via this website.

When you use this website you agree to be bound by the following obligations:

  • You accept financial responsibility for all transactions made under your name or account
  • You confirm you are 18 years of age or over and have legal capacity to make a booking.
  • You warrant that all information you provide about yourself or anyone else is true and accurate.
  • You will not use this site for speculative, false or fraudulent bookings.
  • You will not use this site to transmit threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful.
  • You will not modify, copy, transmit, distribute, sell, display, license or reproduce this site or any of its content in any way, except that one copy of any information contained within this site that is relevant to you or your booking may be made for personal, non-commercial use.
  • You will make use of the security devices that we offer on this site and you will keep any passwords secret.

The booking conditions of the principal contain limitations and exclusions of liability to any person(s) who books and/or takes any of the holidays and/or travel arrangements advertised on this site. Cancellation and amendment charges are payable if a booking or other purchase is cancelled or amended by you after it has been confirmed. No warranties, promises and/or representations of any kind, express or implied, are given as to the nature, standard, suitability or otherwise of any services offered via this website. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any of the information or material contained in this website and/or use of or access to any other information or material via web links from this site or any inability to access or use this website. These exclusions of liability apply only to the extent permitted by law. If any of these exclusions, in whole or part, is found to be unlawful, void or for any other reason unenforceable, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) of the exclusion(s) in question.

Access to this website is free and you access and use it entirely at your own risk. This site is provided on an ‘as is’ and ‘as available’ basis. We accept no liability in respect of your inability to access or use the site at any time, nor for any failure to complete any transaction. We do not warrant that the site is free from computer viruses or other properties that may cause loss or damage. We do not accept any liability for any losses or claims arising from the downloading of viruses, or from the loss, corruption or other adverse effects to material that is downloaded or to any programs or data already on your own computer, nor for any website browser incompatibility problems. We accept no liability for breaches of security arising out of intentional and/or unauthorised attempts to access this site, for example, by computer hackers. We accept no responsibility for any material supplied for this site by independent contributors. The inclusion of any links on this site does not imply that we endorse or accept any responsibility for the linked site, its content or its provider. Access to a linked site will be subject to that site’s own terms and conditions, to which you must refer.

We reserve the right to change or update these Website Conditions from time to time without prior notice to site users. The current version of the Website Conditions will be displayed on this website from the date on which any changes come into effect. Continued use of this website following any changes to the conditions of use shall constitute your acceptance of such changes.

The holidays and prices advertised on this website are not ‘live’. Although prices and availability of holidays are updated very regularly, holidays are subject to availability and prices can change at any time. 

We may change any of the content of this website at any time without notice and without liability to you, including adding or removing discounts, offers, holidays, or other features or services. We take all reasonable steps to ensure that all information on this website is accurate but cannot guarantee that this website is free of any errors. If any price shown on this website is obviously a mistake (i.e. is so low that any person, acting reasonably, would realise that it cannot be an accurate price), then any booking made based on such price will not be valid and we will be entitled to cancel any such booking and to provide you with a full refund. The prices and discounts shown on this site are applicable to bookings made via this site only and may vary from prices available via any other booking channels.

We reserve the copyright and all proprietary rights in this website and all its content. All intellectual property rights (including, without limitation, copyright and rights in and to databases and trade marks) subsisting in this site and its content, and in the software and source materials used in connection with it, are owned by us or by our parent or affiliate companies or by our licensors. The trading names and any other marks, logos and graphics displayed on this website are registered trade-marks and you are not granted any right or licence to use them.


Important Information

APIS (Advanced Passenger Information System)

Various countries require airlines to collect Advance Passenger Information for passengers prior to travel.
In order to ensure that your check-in at the airport is as smooth as possible and to avoid any additional queues, you are strongly advised to provide this information for ALL passengers (excluding infants) for each booking before going to the airport.
It is essential that the information provided is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries.

What is APIS?
APIS stands for Advanced Passenger Information System. Many countries, including the USA, require that airlines must provide various details about each customer. In some cases, aircraft will not be able to land if they have passengers onboard where these details have not been provided in advance.
Currently, APIS data needs to be provided for customers travelling to or in transit to the following countries: USA, UAE, China (except Hong Kong), Thailand, Spain and Jamaica.

APIS Information Required
JA Resorts Holidays will need to collect the following passport information and store this in your booking in advance of you arriving at the airport:

  • Passport number.
  • Country of Issue.
  • Country of Citizenship.
  • Date of Birth.
  • Sex.
  • Expiry of passport.
  • Name in passport (must be same name as issued on the ticket).

NOTE: For customers travelling to or transiting the USA, we also require

  • Country of residence.
  • City of residence.
  • The address of your first night’s accommodation in the USA including full postal/ZIP code.

Customers that do not provide this information may be denied boarding at the airport.

What happens to the information?
Once the information is entered into our website, it is passed directly into the airlines reservation system so the airline can pass this data on directly to the relevant immigration authorities before the flight departs. This information is not passed to any other 3rd party.

 

JA Resorts Holidays Newsletter

The JA Resorts Holidays newsletter will only be sent to you if you have opted-in to receive it. To protect your privacy we have made this a two-stage process. When you have entered your email address, you will receive an email from us asking you to confirm that you wish to receive our newsletter. If you no longer wish to receive our newsletters, instructions will be clearly visible on each email about cancelling this service.

Communication by Email

There are parts of the JA Resorts Holidays web site that allow you to send an email to yourself about a holiday that you have seen. The information you provide in this correspondence is used to communicate the content of this holiday only and JA Resorts Holidays will not contact you unless specifically requested. You can also email a holiday to JA Resorts Holidays , provide your telephone number and we will call you back. JA Resorts Holidays will only use this information to contact you about this holiday.

Financial Protection

ATOL

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have brought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder.

However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims maybe re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

ABTA

We are a member of ABTA, membership number 76423. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at www.abta.com.